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Wednesday, August 15, 2012

Service Design: The Overlooked Part of User Experience

by on 08/02/12 at 3:32 pm

Walking through IKEA over the weekend with two young children was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative home furnishings that are cost effective. Providing this outstanding product experience is only made complete by wrapping an amazing service experience around it.
  1. Connecting website to store design
  2. Maps
  3. Bags
  4. Instore cafeteria
  5. Self checkout